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EleXtroByte
Computers 604-637-7187
632 Shuswap Ave. Chase BC V0E 1M0 250-679-3300
EleXtroByte
Computers 604-637-7187
13-9272 121st St. Surrey BC V3V 7K8 604-637-7187
Standard Rates:
$65 per hour for shop time.
$65 per hour + $25 fee for outcall. (ex: $90 for the first hour)
Min $50 for in call or $75 for outcall.
$65 per hour for an additional
technician, Min $125.
Rates for services: (in call only
unless noted)
$25 Hard Drive Install
$35 Video Card /
Sound Card Install + drivers
$25 Ram Install + test
$15 Fan
Install ($5 per additional)
$35 DVD/RW
CDRW / Blueray Install + software
$25 Driver Install
$25 Software Install
$35 Antivirus/spyware remover install + update
$15 Antivirus/Spyware
remover definitions update
$35 Windows Update (+$20 for service pack)
$85 Install windows (first 1 1/2 hours)
$55 virus removal (first 1
1/2 hours)
$65 Profile transfer from PC to PC. (first 1 1/2 hours)
$55 Data Backup (first 1 1/2 hours, $10 per cd/$15 per
dvd/ $35 per blueray)
$45 Data Backup (for files < 5GB, $10 per cd/$15 per dvd/
$35 per blueray)
$55
Data Recovery (for first 1 1/2 hours, $10 per cd/$15 per dvd)
$85
Computer case change/upgrade
Discounted rates / Project Rates:
$55 per hour + $25 for pre-arranged outcall projects or projects that
exceed 16 hours and are under 40 hours in a given week.
$45-$55 per hour for pre-arranged projects (not outcall). Ideally over 16hour.
Lesser rate for projects exceeding 40 hours.
Phone support options (out of the blue)
$50 for up to 15mins, then + $1.10 per min. (recommended for short calls)
When support call is over 4 hours and have a lot of breaks in between:
$50 for the first 15mins, then $65 per hour when on the phone and/or when doing
work. $35 per hour standby time (when not on phone/doing work).
Pre-arranged phone support options per month.
(excess hours billed out at $55 per hour in 15min intervals)
 $275 for 5.5 hours monthly (billed quarterly)
$185 for 3.5 hours monthly (billed quarterly)
$135 for 2.5 hours monthly (billed quarterly)
$85 for 1.5 hours monthly (billed quarterly)
Rate packages may be changed for the next biggest package at any given time (prorated), and
may require purchase of up to an additional 2 month extension from date
added. 75% of the package unused time portion in a given month
may be carried forward to the next month. Packages may be downgraded at
end of package term/renewal if usage shows the extra time is not required
and must be below 25% of new package size. Packages only apply per
business per location unless states otherwise.
Pre-arranged tech support options per month
(phone+outcall)
(only recommend package that best suits time usage, plan can be changed in next
quarter)
$485 for 8.5 hours monthly (billed quarterly)
$320 for 5.5 hours monthly (billed quarterly)
$215 for 3.5 hours monthly (billed quarterly)
$160 for 2.5 hours monthly (billed quarterly)
$100 for
1.5 hours monthly (billed quarterly)
Excess hours billed out at $60 per hour or $55 per hour if exceeding 8 hours in
a given month in 15mins intervals, price above is based on multiple support
calls. If a second technician is required for out call service, the second
technician is billed out at 60% of the discounted rate stated above for the first
5
hours in a given month and/or equal to the total hours in the package, and
the normal discounted rate
applies afterwards for additional time needed. $25 outcall fee and min time requirement
is waved for the first
4 visits per month only for packages 3.5 hours or more. and is waived for
all packages when total time used per month is less then total package
time. Fees and rates are frozen and cannot increase for all Pre-Arranged
tech support packages as long as packages are renewed before 15 days of
end of package term. Rate packages may be changed for the next biggest package at any given time (prorated), and
may require purchase of up to an additional 2 month extension form date
added. 50% of the package unused time portion in a given month
may be carried forward to the next month for packages 3.5 hours or more.
Packages may be downgraded at end of package term/renewal if usage shows
the extra time is not required and must be below 25% of new package
size. Special rates do not apply for hours that are over and above 40
hours per week. Packages only apply per business per location unless
states otherwise.
To add 45mins phone support extra: add $40 or add $75 for 1 ½ hours. This time
is discounted time devoted to phone support or store communication and cannot be
used toward outcall service. It is required where a lot of phone communication
is needed. Rate packages may be changed for the next biggest package at any
given time (prorated), and require purchase of an additional 2 month
extension.
Note:
Price for
unlimited time per month is needed is based on amount of computers that need
support + printers, how old the equipment is, and how complicated the network
is. Such package can fluctuate in price every quarter to guarantee enough
resources are coming in to properly match what is required of the support
package.
Blocks of
time or ‘guaranteed’ work are charged at discounted rates or else work is
charged at normal rate. Blocks of time start at 4 hours or more. On some
occasions ‘guarantied’ work is needed due to an extremely busy schedule. For all
work; a work order needs to be filled out and signed. 35% upfront for quoted
projects. 50% deposit for parts.
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